Returns & Exchanges
At LashBase, we want you to be completely satisfied with your professional supplies; if you are not, you can return unopened and unused products within 14 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization code.
Pack Your Items
Ensure all items are in their original, unopened packaging and securely box them to prevent damage during transit.
Ship to LashBase
Affix the provided return label or use a tracked shipping service to send your package back to our distribution center.
Quality Check & Refund
Once our team inspects the items for professional hygiene standards, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing